Operational Policy

Cancellation Policy

I require 24 hours notice to cancel lessons. If lessons are cancelled within the 24 hour window, the lesson will be charged at full price.

In the event of illness or emergencies, please let me know you would like to cancel as soon as you can. cancellations in case of illness will not be charged. Repeated last minute cancellations due to illness may require a conversation about whether this is the right time for the student in question to be committing to Speech and Drama lessons. In order to make a satisfactory amount of progress and learn the desired skills, consistency is key. It may be a good idea to take some time off, and return to lessons at a later date.

Health and Safety

For any in person lessons, I would like to disclose that I have Rheumatoid Arthritis and due to the nature of the condition, I am immunocompromised. Therefore, I ask that if there is an in person lesson scheduled, and students aren’t feeling well (in terms of a cold flu that is communicable), that students inform me as soon as possible. For more information regarding my cancellation policy [CLICK HERE].

Due to my health issues, if we are having an in person session, I will most likely be wearing a face mask. I may also choose to use a portable air filter to furthe mitigate the risk of COVID-19. For more information regarding the health and safety policy, please [CLICK HERE].

Please note, turning up to in-person lessons unwell with a communicable condition will have a knock on impact not just for me, but for my students. Bacterial, viral and fungal infections can all trigger my arthritis symptoms which can leave me bed ridden for weeks, resulting in unnecessary cancellations and delays to exam preparation. I am doing everything I can to mitigate the risk including masking in public in my personal time. I ask you respect these boundaries I have around managing my health.

Termination of Services

I reserve the right to terminate my services at any point in time with immediate effect. Conditions that may trigger this include behaviour that endangers the health and safety of myself, themselves, or any other students. Abusive language and behaviour will result in immediate termination.

If a student attends in person lessons with a communicable condition (such as a cold/flu/stomach bug), I will end the lesson straight away. My services will also be terminated with immediate effect.